Attendance

• You must attend all classes.
• You must telephone before class starts if you are late, sick or going to be absent. If you are sick for more than three days your tutor may request a medical certificate from a doctor.
• All appointments should be made outside class time. If you have an appointment during class time, your tutor may request written proof of the appointment.
• To keep your enrolment at ETC it is necessary to maintain an average attendance of 90%.
• Certificates issued by ETC will include information about individual attendance.

Changes of Address of Telephone Number

• Tell us if you move to another address; we need to keep your contact details updated.
• If you change your type of accommodation or phone number, please let us know.

Dress Code

• Clean and tidy clothing is required when you are attending the course.
• When you are on work experience, visiting outside agencies or you are attending a job interview, you must wear appropriate clothing.

Behaviour

• A high standard of behaviour and respect for others is expected at all times in and out of the classroom. This includes class trips away from the school.

Housekeeping

• You are responsible for keeping the kitchen and common room areas tidy.
• There is a roster system for cleaning. You are expected to participate in these duties.

Cell phones

Please make sure your cell phone is turned off in the classrooms at all times.

Personal Property & Insurance

You are responsible for your own property such as money, bikes, cell-phones, MP3, books and electric dictionaries. ETC takes no responsibility for your own property.

ETC Equipment and Property

• All ETC property must be used carefully and any damage reported as soon as possible.
• Students may be required to pay for any wilful damage

No Smoking

• No smoking in or near the building any time.
• No Spitting - it is very unhealthy to spit, and in New Zealand, it is very disrespectful to spit in public.

Alcohol and Drugs

• Alcohol and drugs are not to be used or brought to ETC.
• You must not attend classes under the influence of drugs or alcohol.

Computers

• No food or drink is allowed in the computer area.
• No computer games are to be played during class time.
• Do not use the Internet for any illegal purposes or for viewing pornographic material.
• Downloading of games, movies, programmes, music or other non-course related material is not permitted.
• Storage devices like memory cards cannot be used without the approval of the course co-ordinator.

PAYMENT OF FEES

• All fees are calculated in complete weeks and any part week is counted as a complete week.
• No compensation is given for public holidays when the school is closed.
• For domestic students, government fees will assist in the payment of course costs such as materials, NZQA fees, tutorial expenses, and computer costs.

CANCELLATION AND REFUNDS POLICY

• For domestic students who withdraw from the course up until the end of the eighth day, the director at his discretion may transfer the balance of tuition to another course at ETC (in either Wellington or Palmerston North). No cash refunds will be given except in exceptional circumstances at the discretion of the Director.
• No refunds will be made where domestic or international students are asked to leave the school because they fail to comply with either the school, community or homestay regulations or for poor attendance or behaviour.
• In the no refund situations identified in the table, the Director reserves the right to make part refunds in exceptional circumstances.

ETC Refund Policy

COURSE CLOSURE

If ETC Learning Centre is no longer delivering or is capable of delivering a course, the student enrolled will be entitled to receive a refund of the balance of the student fees held by the trustee, which have not already been paid to ETC. For a domestic student with a student loan, the loan provider will be paid the appropriate portion of the student's fees. If the student transfers to another course provider, then the trustee will transfer that student's fees to the other course provider's student fee protection arrangement.

TRUST ACCOUNT

ETC Learning Centre has arranged for Pritchard Dilks & Associates, Cnr. Broadway Ave & Vivian Street, Palmerston North to hold fees in accordance with s236A(2)(a) Education Act 1989.

PUBLIC LIABILITY

ETC Learning Centre holds public liability and contents insurance with NZI.

ETC LIABILITY

The school shall not be liable if the services we state we offer cannot be provided for reasons beyond our control.

GRIEVANCE & COMPLAINTS PROCEDURES

Minor complaints and issues related to course assessment, should first be directed towards the tutor or person concerned. All other complaints can be directed to the Centre Manager Wellington, PO Box 9787, Newtown Wellington or the Director at Head Office, PO Box 995, Palmerston North.

If there is no resolution of the complaint, then the Manager or Director will discuss the situation with the appropriate staff who will give a consensus recommendation on the most appropriate action.

The complainant will be informed of the decision.  
If the complainant is not satisfied with this process, he/she can ask for a review.

If the complainant is still not satisfied, the complainant may refer it to an independent authority, such as TEC, NZQA, PO Box 160, Wellington or the International Education Appeal Authority (IEAA) C/- Ministry of Education, PO Box 1666, Wellington.

Notes: Complaints may be either written or verbal. ETC will document all formal complaints.
Complainants can bring a friend (or advocate) to support them.

CODE OF PRACTICE

(copy is available at the office or MOE website)
CODE: ETC English Teaching College has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international.

IMMIGRATION: Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at http://www.immigration.govt.nz/.

ELIGIBILITY FOR HEALTH SERVICES: Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at http://www.moh.govt.nz.

ACCIDENT INSURANCE: The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz.

MEDICAL AND TRAVEL INSURANCE: International students must have appropriate and current medical and travel insurance while studying in New Zealand.